1.

Stay informed about projects and decisions

We provide clear, accessible information that helps you understand what's happening and how it may affect you.

2.

Have your voice heard

We create multiple ways for you to share your perspectives, experiences, and ideas.

3.

Participate in ways that work for you

We offer engagement opportunities that are approachable, inclusive, and responsive to community needs.

4.

Connect with project teams and decision-makers

We help create spaces for meaningful dialogue, questions, and feedback.

5.

Help shape future outcomes

We ensure public input is documented, communicated, and considered throughout the decision-making process.

Projects with Members of the Public

View All Projects
Environmental Sustainability

Eastwick Flood Resiliency Strategy

Planning

Montco 2050: A Comprehensive Plan for a Changing World

Aviation

Philadelphia Airport Mexican People's Outreach & Engagement

Our approach

We use an iterative, people-centered approach to outreach and engagement.

Invest in building local networks

Tailor to local context

Co-create an iterative process

Ensure participation is impact-driven

Layer engagement strategies

Meet people where
they are

We offer four bundled services to get started.

Engagement Studio

We work alongside you to provide end-to-end stakeholder and public engagement support by developing thoughtful and effective engagement plans, to create creative and accessible tactics and materials. We lead hands-on engagement and feedback activities, and transform what we hear into clear reports that connect public input to decision-making.

Best for: Consultants, public agencies, project teams, decision-makers, nonprofits, and organizations looking for strategic guidance, additional capacity, or end-to-end support for complex engagement projects.
Capabilities
Engagement strategy workshops
Event and feedback-gathering guides
Stakeholder engagement strategy documents
Survey design and questionnaires
Communication and outreach plans
Communication share kit and outreach toolkit
Meeting boards, presentations, and materials
Event layouts, agendas, and run-of-show documents
Workshops and charrettes
Focus groups and interviews
Pop-ups and event tabling
Feedback collection, data entry, and data organization
Event tactic summary reports
Outreach and engagement insight reports

Engagement Partner

As a thought partner, we help organizations build stronger approaches to public engagement. Whether you need support launching an initiative, developing internal processes, strengthening staff capacity, or refining your engagement strategy, we provide the guidance, tools, and hands-on support to help you engage people in meaningful ways.

Best for: Consultants, public agencies, project teams, decision-makers, nonprofits, and organizations looking for strategic engagement guidance, additional capacity, or support building more accessible, representative, and people-centered engagement practices.
Capabilities
Project and program set up that includes launching initiatives or strengthening ongoing programs.
Co-creation and advisory support to walk through deliverables together, provide 1-1 advisory sessions, and guide you through implementation.
Feedback and accountability partner to help monitor progress, troubleshoot challenges, and ensure engagement goals are met.
Organizational capacity building that enhances internal structures and meets organizational goals.
Engagement strengthening and learning that identifies lessons learned, creates improvement plans, and guides teams in embedding meaningful engagement practices.
Engagement expertise to support organizations and projects in designing and implementing meaningful and effective engagement.

Engagement Academy

We develop and facilitate training that strengthens your team’s outreach, engagement, and strategic skills. Sessions can be tailored for staff, grantees, or broader networks and delivered in person, virtually, or in a hybrid format. We equip participants with practical tools and approaches for facilitation, conflict management, outreach, engagement strategy, and more.

Best for: Consultants, public agencies, project teams, nonprofits, and organizations looking to build engagement skills, strengthen staff capacity, or equip their teams with practical tools.
Capabilities
Baseline evaluation that assesses participants’ existing skills and your organization’s needs to inform training design.
Single workshops designed as one-off, informative sessions focused on specific engagement skills or topics.
Stackable series (100-300 level courses) that build skills over time, with optional partnered certificates.
Multi-session cohorts that guide participants through multiple sessions toward a tangible deliverable.
Impact evaluation that measures learning outcomes, assesses effectiveness, and identifies opportunities to apply skills in practice.

Phase Zero
Research

Based on our award-winning Phase Zero approach, we go beyond surface-level data to understand the lived experiences, motivations, cultures, and local context to conduct focused, manageable research to help you make informed decisions that reflect the realities of the people you serve for policy development, grant strategy, RFP creation, public engagement plans, program refinement, or service design.

Best for: Decision-makers, project teams, public agencies, nonprofits, researchers, and organizations seeking local insights to inform new initiatives, strengthen existing programs, or guide strategy.
Capabilities
Policy making that grounds decisions in the experiences and goals of the people impacted.
Grant preparation that ensures proposals reflect real-world context and priorities.
RFP & RFQ development that aligns proposals with local context.
Program design or refinement to optimize programs based on lived experiences and contextual insights.
Public Engagement Plans that shape engagement strategies that are actionable, accessible, and effective.
Product or service design that builds offerings that meet the needs of the people you serve.
Public-facing organization units or departments whose structures, roles, and initiatives are shaped to better serve stakeholders.

Explore what matters to us

Get in Touch
Groups of individuals reviewing prepared materials at a Connect the Dots open house